About


Kelsey Borch Mart

FAQ


  • Where is the store based?

    Chicago, IL

  • Do you accept orders placed outside of the US?

    Yes!

  • How long will it take to receive my order?

    I ship packages once a week and depending on when the order is placed, it may take up to 2 weeks for me to pack and ship your order. You will receiving a shipping confirmation email and tracking number once your package has shipped.

    Orders of most sizes are shipped via USPS and arrive within 1-3 days according to their estimates. Large or otherwise heavy orders will be shipped via UPS Ground take 1-5 days according to their estimates.

    I do not offer expedited shipping at this time. Please email me if you are looking for specialty shipping arrangements.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.